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Table Games Floor Supervisor
Location:
Airway Heights, WA
Description:
POSITION SUMMARY The incumbent in this position is responsible for supervising, monitoring, and controlling an assigned pit section consisting of one or more games to assure the delivery of customer service according corporate and property-specific standards, while maintaining the integrity of the games. JOB RESPONSIBILITIES : Must adhere to the customer service standards. Assume overall responsibility for the effective gaming service activities for a designated area or pit. Maintain constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity. Control and direct games in progress by monitoring and providing assistance and dealer correction. Maintain awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance. Oversee and assure high standards of customer courtesy on each game and works closely with casino staff members in this regard. Assist and make recommendations in regard to hiring, appraising, and disciplining of staff. Provide and monitor on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance. Resolves customer complaints/disputes. Must be familiar with title 31 and ensure staff is current with training. Other duties as assigned. JOB QUALIFICATIONS : Requires a minimum of 1 year of Table Games Experience. Must be trained and knowledgeable in all games offered by Spokane Tribe Casino (Roulette, Craps, Spanish, Blackjack, UTH, various carnival games) Supervisory experience in a live casino gaming facility required. Excellent Customer Service skills. Proven ability to lead, train and motivate employees. Ability to work independently and use good judgment. Excellent communication skills, both oral and written. Must be able to multi-task Must have computer experience. Sound technical understanding of Table Games Internal Controls, policies, procedures, compact requirements and the Employee Handbook. Knowledge of and ability to identify various scams and cheating techniques. Must be able to maintain confidential information. Must be 21 years of age or older.
Company:
Spokane Tribe Casino
Posted:
December 26 2023 on ApplicantPool
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More About this Listing: Table Games Floor Supervisor
Table Games Floor Supervisor is a Executive Supervisor Job at Spokane Tribe Casino located in Airway Heights WA. Find other listings like Table Games Floor Supervisor by searching Oodle for Executive Supervisor Jobs.
Table Games Floor Supervisor is a Executive Supervisor Job at Spokane Tribe Casino located in Airway Heights WA. Find other listings like Table Games Floor Supervisor by searching Oodle for Executive Supervisor Jobs.