This listing was posted on ListedBuy.
Infrastructure Support Analyst
Location:
Ottawa
Description:
Infrastructure Support Analyst City View - Remote The Infrastructure Support Analyst provides application support to customers involving answering complex questions, performing software installations and updates, contributing to a knowledge base, and serving as a support liaison between the company and the customer. Internally, the Infrastructure Support Analyst provides infrastructure support to maintain uptime of the application. This position is budgeted for a starting salary of 40,000 - 60,000/year CAD based on experience. Lead the implementation and deployment of our applications within clients' environments Responsible for infrastructure system monitoring/availability and supervising routine maintenance tasks Respond to incoming customer tickets (phone, email, ticketing system) Prioritization of tasks with excellent time management Interpret problems and determine necessary troubleshooting steps Develop a close working relationship with other departments Monitor and follow-up on open customer support issues Keep records and systems updated with accurate status and progress information Occasionally provide internal technical support Occasionally provide assistance to the Sales team Develop excellent product knowledge to be able to address a wide variety of user and technical issues. Contribute to documentation and other process improvement initiatives. Provide off hours support for our infrastructure as required to ensure it is up and available 24/7/365 with minimal downtime. Perform updates, deletions, and adds to the database as required to resolve customers support tickets. Recognize code issues and escalate to Development Required Skills and Experience: Bachelor's Degree or Diploma in a Computer-related discipline, or equivalent job experience. Experience conducting complex software installations using MSI Knowledge of and experience working with SSL certificates Experience working with Win Dev DBA knowledge/experience of MS. Visit ListedBuy for more information.
Company:
N. Harris Computer
Posted:
February 2 on ListedBuy
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ListedBuy
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Infrastructure Support Analyst
Infrastructure Support Analyst is a Other Art & Media Jobs Analyst Job at N. Harris Computer located in United States. Find other listings like Infrastructure Support Analyst by searching Oodle for Other Art & Media Jobs Analyst Jobs.
Infrastructure Support Analyst is a Other Art & Media Jobs Analyst Job at N. Harris Computer located in United States. Find other listings like Infrastructure Support Analyst by searching Oodle for Other Art & Media Jobs Analyst Jobs.