This listing was posted on Oasis Applicant Tracking.
Guest Services Manager
Location:
Captiva, FL
Description:
Our Company:Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home. Our Property:Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise. Our Core Values:We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. Be Authentic Practice Humility Cultivate Teamwork Value Time Be Trustworthy We offer a very competitive salary and generous benefits including: Low-cost Medical, Dental, Vision Plans Paid Life Insurance Short- and Long-Term Disability Paid Time Off & Holidays 401(k) with 100% match up to 4% Commuter and Company-paid Toll Programs POSITION OVERVIEW Position is responsible for supervising the daily operations of the Guest Services area. The major areas of supervision include (but not limited to) Front Office Team (Front Desk Agents, PBX Phone Operators, Reservations), Transportation, Concierge & Bell Stand. At this time this individual will be trained in all aspects of the Front Office operations to be able to assist as we continue to open the resort and grow our team. This individual will take ownership, recommend and implement services and procedural changes along with monitoring and controls expenses within approved budget constraints. RATE OF PAY starting salary at $60,000. ESSENTIAL FUNCTIONS 1. Supervise the Guest Service employees; interview, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications, and recommend discipline and termination, as appropriate. 2. Supervise the daily operations of the Guest Service areas to comply with the company standards and safety regulations and to ensure an optimal level of quality service and hospitality are provided to the hotel guests. 3. Ensure compliance with brand and company training, using the steps to effective training according to Timbers Company standards. 4. Conduct onboard training with new associates along with 30-60-90-day check-ins. 5. Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments. 6. Attend daily, weekly, and monthly staff meetings and provide training when appropriate.7. Participate in the required M.O.D. program as scheduled; creation of reports as follow up and accountability.8. Monitor all V.I.P.'s, special guests, and requests.9. Will be involved with producing reports for the following day such as in-house guests, arrivals, and daily activities sheets for morning meetings.10. Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.11. Plan and direct the transportation needs for groups, corporate customers & individual guests to assist the sales dept and attract and retain customers by providing top quality service. 12. Plan, implement and supervise the maintenance/sanitation program for the vehicles, equipment, and Guest Service areas to protect the assets, ensure optimum performance and guest and employee safety and satisfaction. 13. Provide information and assist employees in recommending area restaurants, community events, activities, etc... to ensure optimum guest satisfaction. 14. Monitor and control the Guest Service's budget to minimize expenses. 15. Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.16. Ensure correct and accurate cash handling at the Front Desk.17. Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. 18. Assist the General Manager and Engineering/Security Department in implementing and maintaining emergency procedures. POSITION REQUIREMENTS Education: 1 – 2 years of post-high school education however a four-year college degree (management or hospitality fields is preferred) Experience: Two (2) to three (3) years previous hotel experience or related experience Required: Must have a valid driver’s license, motor vehicle background check will be completed Required: Supervisory experience Required: Must be proficient in operating systems {SMS HOST, HotSOS, iHotelier, Safelok to name a few} , Microsoft 365 processes such as Excel, Word, PowerPoint; software maintenance, report generation and analysis. REQUIRED KNOWLEDGE Knowledge of: Applicable laws, codes, and regulations Policies and procedures of the department SKILLS AND ABILITIES Using initiative and independent judgment within established procedural guidelines. Contributing effectively to the accomplishment of team or work unit goals, objectives and activities. Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds. Ability to give attention to detail. Ability to handle multiple tasks. To be available to work evenings, weekends, or holidays. Good judgment with the ability to make timely and sound decisions Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Commitment to excellence and high standards Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Must have knowledge of a variety of computer software applications in work processing, spreadsheets and hotel information systems. Strong organizational, problem-solving, and analytical skills Ability to manage priorities and workflow Ability to effectively communicate with people at all levels and from various backgrounds. WORKING CONDITIONS - PHYSICAL/MENTAL REQUIREMENTS The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. HOURS REQUIRED 40 - 50 hours per week, flexible schedule, will be required to work weekends and/or holidays with varied hours, day and night.
Company:
South Seas
Posted:
May 17 on Oasis Applicant Tracking
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More About this Listing: Guest Services Manager
Guest Services Manager is a Executive Manager Job at South Seas located in Captiva FL. Find other listings like Guest Services Manager by searching Oodle for Executive Manager Jobs.
Guest Services Manager is a Executive Manager Job at South Seas located in Captiva FL. Find other listings like Guest Services Manager by searching Oodle for Executive Manager Jobs.